This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We do not charge anything for shipping whether the product is shipped in the USA. Free Shipping

B. TRANSIT, HANDLING & TIME

Generally, shipments are in transit for 5 - 8 days (Monday to Friday).

Order handling time is 2-3 business days (Monday to Friday).

Shipped From Location: 901 Mittel Dr, Wood Dale, IL 60191, USA

C. What shipping carriers do you offer?

USPS Ground

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@petguin.com or Call Us at +1 847 534 7611

E. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

F. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Email: info@petguin.com

Phone: +1 847 534 7611